AMAZON · READ 2026-10-16 · SOURCES

Amazon account level reserve: what Amazon says

Amazon staff say the standard reserve period is 7 days after delivery (DD+7). A sale on January 1, delivered January 6, typically releases on January 14. Reserves are set per account and can differ. Source: sellercentral.amazon.com/seller-forums/discussions/t/ee6bc4f7-34a3-43f3-8061-be2eccd02529 (Amazon staff guide in the Seller Forums), read 2026-10-16.

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Account level reserves

From platform staff on the platform's forum, not a policy page Account level reserves are temporary holds on your funds that cover possible A-to-z claims, customer chargebacks and refunds, and tax withholding where it applies.

Source: Amazon Seller Forums: "Your Complete Guide to Account Level Reserves", posted by Amazon staff (the Seller Central help pages need a login and could not be read) - sellercentral.amazon.com/seller-forums/discussions/t/ee6bc4f7-34a3-43f3-8061-be2eccd02529 (read 2026-10-16)

From platform staff on the platform's forum, not a policy page The standard reserve period is 7 days after delivery (DD+7). Amazon's example: sale on January 1, delivery on January 6, typical release on January 14.

From platform staff on the platform's forum, not a policy page Funds are released based on each shipment's delivery date.

From platform staff on the platform's forum, not a policy page With integrated shipping providers Amazon uses the actual delivery date. With non-integrated carriers it uses the latest estimated delivery date.

From platform staff on the platform's forum, not a policy page Reserve periods and amounts are set on an individual basis and can differ from the standard.

From platform staff on the platform's forum, not a policy page New sellers often see 100% of funds held at first.

Why a reserve can be larger

From platform staff on the platform's forum, not a policy page An active A-to-z claim holds funds until the claim is resolved, typically 14+ days. The reserve matches the claim amount.

From platform staff on the platform's forum, not a policy page A recent chargeback on a transaction from the past 90 days holds the disputed amount until the chargeback is resolved.

From platform staff on the platform's forum, not a policy page Reserves may increase when performance metrics get lower. Amazon recommends checking the Account Health dashboard regularly.

From platform staff on the platform's forum, not a policy page An account in review is common for new sellers and during unexpected activity changes. It can also affect accounts with long delivery times.

From platform staff on the platform's forum, not a policy page Multiple reserves can stack: a $40 chargeback plus a $20 claim is a $60 reserve.

What Amazon suggests

From platform staff on the platform's forum, not a policy page Ship orders promptly and confirm dispatch in Manage Orders. Always provide valid tracking numbers.

From platform staff on the platform's forum, not a policy page Use integrated carriers, which typically deliver faster than the estimated dates. Resolve claims or chargebacks quickly.

What to do first

Ship orders promptly, confirm dispatch in Manage Orders and always provide a valid tracking number. (point AM12)
Use integrated carriers. Amazon uses the actual delivery date for them and the latest estimated delivery date for other carriers. (point AM4)
Resolve claims and chargebacks quickly, and check the Account Health dashboard regularly. (point AM9)

What not to do

Do not assume 7 days applies to your account. Amazon says reserve periods and amounts are set on an individual basis. (point AM5)

Questions

What is DD+7?

Amazon's staff guide calls it the standard reserve period: 7 days after the delivery date. Funds are released based on each shipment's delivery date.

Why is only part of my money available?

Amazon says reserves cover possible A-to-z claims, chargebacks and refunds, and that several reserves can stack.

How long does an open claim hold funds?

Amazon's guide says an active A-to-z claim holds funds until it is resolved, typically 14+ days, and the reserve matches the claim amount.

Why did this page use a forum post?

The Seller Central help pages need a login and could not be read. The guide is posted by Amazon staff in Amazon's own Seller Forums.