Skip to the content

Amazon pack · read 2026-10-17

Amazon payout pack

The letters, the step plan and the document checklist for a held Amazon payout, built from Amazon's own pages. Free to fill in yourself, or let us do it all. You send everything yourself.

Basic & free: use the letters nowPremium & we do everything · $19.95

Check your date first

The calculator is free and needs no login.

Open the calculator

Not affiliated with any payment platform named here. Not legal advice. No guarantee of release. Example only.

Which situation is yours?

Account level reserve (standard, delivery-date based)

7 days · delivery date of each shipment

Standard reserve period is 7 days after delivery (DD+7). Source is a guide posted by Amazon staff in the Seller Forums, not a Seller Central help page; Amazon says periods and amounts differ per account.

“Standard period: 7 days after delivery (DD+7)” Source: sellercentral.amazon.com/seller-forums/discussions/t/ee6bc4f7-34a3-43f3-8061-be2eccd02529

From platform staff on the platform's forum, not a policy page

Reserve for an A-to-z claim or chargeback

14 days · date the claim was opened

Funds are held until the claim is resolved, typically 14+ days. A chargeback reserve applies to transactions within the past 90 days and lasts until the chargeback is resolved (Amazon staff forum guide).

“Funds held until claim resolution (typically 14+ days)” Source: sellercentral.amazon.com/seller-forums/discussions/t/ee6bc4f7-34a3-43f3-8061-be2eccd02529

From platform staff on the platform's forum, not a policy page

Account under review (new seller or unexpected activity change)

No fixed term published

Amazon names no number of days. Staff say the status is common for new sellers and during unexpected activity changes, and new sellers often see 100% of funds held at first.

“Common for new sellers” Source: sellercentral.amazon.com/seller-forums/discussions/t/ee6bc4f7-34a3-43f3-8061-be2eccd02529

From platform staff on the platform's forum, not a policy page

Account deactivated: balance held

90 days · date of account deactivation

Per Amazon staff, after 90 days from deactivation you send a funds-disbursement request to [email protected]; this starts a separate investigation and release is not guaranteed. Another staff post says 60+ days (see not_confirmed).

“After that 90-day period once an account is deactivated, you will need to send a request to begin the process for accessing any funds in your account” Source: sellercentral.amazon.com/seller-forums/discussions/t/c0f05c3e-9347-4aa9-b9cd-3bad86fb4de0

From platform staff on the platform's forum, not a policy page

Appeal of a deactivation (Plan of Action route)

2 days · submission of the appeal

Amazon's help page says to expect a reply to an appeal within two days.

“Please expect a reply to your appeal within two days.” Source: sellercentral.amazon.com/help/hub/reference/external/200370560

Authenticity or supply-chain deactivation (documents required)

No fixed term published

Amazon staff: an appeal alone will not resolve this type of deactivation; the documents requested in the notification must be submitted and verified. No term given.

“appeals alone will not be accepted to resolve this type of deactivation” Source: sellercentral.amazon.com/seller-forums/discussions/t/b7d80d5d-4234-43ff-b8bf-4409cd0b77de

From platform staff on the platform's forum, not a policy page

Appeal approved but funds still held

No fixed term published

Amazon names no term. Staff reply: when a case shows 'Pending Amazon Action', Amazon handles the review internally.

“they are not asking you to submit an appeal, a Plan of Action, or any documentation” Source: sellercentral.amazon.com/seller-forums/discussions/t/01b38719-19bc-4135-a5e7-896361ee00cf

From platform staff on the platform's forum, not a policy page

Where to ask

  • Account Health > Reactivate your account (appeal)In Seller Central: Account Health, click 'Reactivate your account', complete questionnaire/quiz/documents, Submit. Read on the public Amazon help page; the page itself is behind login so not tested by us. sellercentral.amazon.com/help/hub/reference/external/200370560 Verified 2026-10-17
  • Account Health > View Appeal (additional documents)If Amazon asks for more information, click View Appeal from Account Health and submit the further documents. sellercentral.amazon.com/help/hub/reference/external/200370560 Verified 2026-10-17
  • Performance Notifications > Appeal buttonDeactivation notices tell you to submit information with the Appeal button on the Performance Notifications page. Evidence: notification text pasted by a seller in an Amazon forum thread (not an Amazon page). sellercentral.amazon.com/gp/customer-experience/perf-notifications.html Verified 2026-10-17
  • [email protected] (email)Email request for release of funds after the waiting period; starts a separate investigation. Source: replies by Amazon staff in Seller Forums. Mailbox not tested by us. Verified 2026-10-17
  • [email protected] (email, questions on balance and settlement)Named in a deactivation notification as the address for balance and settlement questions. Source: notification text pasted by a seller (az_f4). Mailbox not tested. Verified 2026-10-17
  • Seller Forums post with case ID (Amazon staff reply)Public thread with the case ID at top and bottom; Amazon staff ('_Amazon' usernames) answer there. A forum thread is public: remove personal data. Staff say individual account issues should be posted as a new discussion, not in guide threads. sellercentral.amazon.com/seller-forums/discussions/t/ee6bc4f7-34a3-43f3-8061-be2eccd02529 Verified 2026-10-17
  • Payments > Statement View (see 'Account Level Reserve')Shows held funds under 'Account Level Reserve'. Named by Amazon staff in a forum reply. sellercentral.amazon.com/performance/dashboard Verified 2026-10-17

If it is refused

Documents to collect

Check before you send

  • Account detailsName, address and bank details match what is registered; do not change them during a review.
  • InvoicesEach invoice covers the quantity sold and is verifiable.
  • TrackingValid tracking on every order behind the reserve.
  • Plan of ActionThree parts present: root cause, corrective actions, preventive measures.

Fill in your letters, free

Pick your situation, fill in the form and copy or download the letter. Everything stays on your device. The highlighted parts are still empty.

You are looking at a preview of the form.Basic & free: nothing you type leaves your device. Want it filled in for you? See Premium below.

Do it yourself for free, or let us do everything

The calculator is free. A pack for Amazon holds the letters and the plan. Basic & free gives you all of it to fill in and send yourself. Premium & we do everything fills it in for you and stays with you for 30 days.

What is in each plan for Amazon
What is includedFree
Basic & free$0You fill in and send		Most completePremium & we do everything$19.95One-time, per payment service. We fill in. You send.
All letter templates for AmazonIncludedIncluded
Step-by-step plan and document checklistIncludedIncluded
Fill-in form on your own device (nothing is uploaded)IncludedIncluded
Everything filled in with your details, by usNot includedIncluded
Document check before you sendNot includedIncluded
Evidence folder and timelineNot includedIncluded
Reminders on the dates that matterNot includedIncluded
30 days of follow-up: send us the platform's reply, get the next letterNot includedIncluded
Start free

Get Premium & we do everything

Pick the situation that fits. You pay on Stripe's secure page; we never see your card.

One payment of $19.95 per payment service. Full refund within 14 days if you have not downloaded the filled letters (terms). You ask us to start now; your right of withdrawal ends when you download the filled-in letters. You send every letter yourself. Not legal advice.

You send every letter yourself. We never write to a platform for you and never ask for your password. Not legal advice. No promise of release: only the platform decides.

Not confirmed

We could not confirm these on the platform's own pages, so we do not state them as fact.

  • Seller Central help pages for payments, reserves and the Funds Withholding Policy: need login or returned no readable content; terms above come from Amazon-staff posts in the Seller Forums, not from the policy page itself.
  • Conflict on timing: one staff post says 60+ days after deactivation to start the disbursement request, another says 90 days; the notification text says 90 days after receiving the notification. Check the notice you received.
  • Whether funds are released at all: staff say eligibility depends on the reason for deactivation; no guaranteed outcome.
  • Seller Support case form, phone and postal routes for sellers: behind login, not confirmed.
  • Reply time for [email protected] and for 'Pending Amazon Action' cases: no official term found.
  • Any regulator or ombudsman that handles complaints about Amazon seller funds: no official Amazon source found, so none listed.
  • Mailboxes [email protected] and [email protected]: named by staff/notifications; not tested by us.
Good to know before a hold happens
  • Ship promptly, confirm dispatch in Manage Orders, provide valid tracking.
  • Use integrated carriers; Amazon uses the actual delivery date for them and the latest estimated date for others.
  • Resolve claims and chargebacks quickly and check Account Health regularly.
  • Avoid account changes (bank, business details) during a review.

All Amazon points with their sources · All packs · Before you pay anyone