Etsy payout pack

Where to ask

• Reply to the Etsy emailEtsy says replying to the email that told you about the suspension is the best way to communicate with Etsy about it (appeals article). help.etsy.com/hc/en-us/articles/6298920789271 Verified 2026-10-17
• Shop Manager > Get Help (chat)For sellers with an active shop in good standing: in Shop Manager select Get Help (bottom right). Etsy uses an AI-powered support assistant first. Behind login: not opened by us. help.etsy.com/hc/en-us/articles/115013375488 Not verified
• Contact Etsy Support formRequest help through the Contact Etsy Support form (sign-in required). Etsy has no phone number; phone support can only be requested through this form. Behind login: not opened by us. help.etsy.com/hc/en-us/articles/115013375488 Not verified
• Appeals Centerhttps://www.etsy.com/appeals: sign in to the suspended account. Behind login: not opened by us. www.etsy.com/appeals Not verified
• Email: [email protected] (Notice of Dispute)Formal step in the Terms of Use (section 11.C): an individualised written Notice of Dispute with name, phone number, account email, username/shop name, a description and desired outcome. The recipient then has 60 days to investigate; arbitration cannot be filed before that period ends. Legal step; no advice from this tool. www.etsy.com/legal/terms-of-use Verified 2026-10-17
• Email: [email protected]Etsy's Terms of Use give this address for questions about the Terms (and for out-of-court dispute bodies under the EU DSA). www.etsy.com/legal/terms-of-use Verified 2026-10-17

If it is refused

• 1. Reply to Etsy's emailReply with the fix and documents; Etsy calls this the best way to communicate.Source: help.etsy.com/hc/en-us/articles/6298920789271
• 2. Contact Etsy Support / Shop Manager chatUse the support routes after sign-in; for suspensions agents may have limited ability to help.Source: help.etsy.com/hc/en-us/articles/115013375488
• 3. Appeal (permanent suspensions only)Appeals Center within 6 months; decision by email, up to two weeks.Source: help.etsy.com/hc/en-us/articles/6298920789271
• 4. Formal Notice of DisputeEmail [email protected]; 60 days for Etsy to investigate before arbitration may be filed. Legal step; get your own legal advice.Source: www.etsy.com/legal/terms-of-use
• 5. EU sellers: complaint systemEtsy's Terms say EU sellers have a free complaint-handling system (P2B) and may use certified out-of-court dispute settlement bodies under the DSA. The exact P2B link was not captured: see not_confirmed.Source: www.etsy.com/legal/terms-of-use

Documents to collect

• Bank document (non-US, or when a review is needed)On the bank's letterheadFrom the last 6 monthsShows full account details including name on the account, IBAN or account number, SWIFT/BIC or routing informationSource: help.etsy.com/hc/en-us/articles/115015775908
• Seller information (taxpayer ID, government ID, bank account, contact details)Which items are needed depends on the laws that apply to the shopAddress must be the taxpayer address, not a PO or postal boxSource: help.etsy.com/hc/en-us/articles/14553858116759
• Appeal supporting documentsDocuments that support the appeal, added in the Appeals CenterBe transparent about the issue, the actions taken and how practices will changeSource: help.etsy.com/hc/en-us/articles/6298920789271
• Tracking and shipping proofValid tracking that shows the order in transit releases reserved funds earlierFor chargebacks, provide the requested information within five calendar daysSource: help.etsy.com/hc/en-us/articles/360058722214

Check before you send

• Bank letterLetterhead, last 6 months, full account details, name matches the shop's legal and tax information, one file over 10KB
• TrackingValid tracking added to every physical order; digital items are not held in reserve
• Appeal dateSuspension date noted; appeal filed within 6 months of it
• Seller info deadlineDeadline from Shop Manager noted; no extensions possible
• Chargeback replyRequested information sent within five calendar days of Etsy's request

Not confirmed

We could not confirm these on the platform's own pages, so we do not state them as fact.

• Contents behind login: Payment settings, the 'Order in reserve' screens, Shop Manager chat, the Contact Etsy Support form and the Appeals Center form.
• The exact reserve percentage and period for any account (shown in the Payment account only). The policy's 30% / 45-day example is an illustration, not a standard.
• What happens to money in the Payment account after a permanent suspension or shop closure: no page read states a period or procedure.
• A direct postal address for complaints: the Terms read give only email addresses and a service address for arbitration demands.
• Any regulator or ombudsman for Etsy Payments: none named on the pages read for US sellers; regulators list left empty. EU/DSA out-of-court bodies are mentioned in the Terms but not named.
• The EU P2B complaint link ('here' in the Terms) was not captured as a URL.
• Etsy social-media support: no official page read lists one.
• Etsy Payments Policy last updated Jul 31, 2026 and Terms of Use Sep 30, 2026 per the pages; Etsy Ireland (EPIL) terms for EEA sellers were not read.
• Phone: Etsy states it has no phone number; call-backs can only be requested through the form.