Wise account restricted or suspended: what Wise says

OFFICIAL Wise may temporarily restrict your account while it completes a routine check.

OFFICIAL Wise says its checks do not usually take long. You can see estimated resolution times in your app.

OFFICIAL Check your email for messages from Wise, respond to its information requests with clear and detailed information, and upload requested documents that are clear, readable and not expired.

OFFICIAL Customer support cannot remove the restriction or speed up the review. The fastest way is to check your email or app and answer the request for information.

OFFICIAL Reasons Wise gives: unusual activity, double-checking that it is you, confirming your identity, address or where your money comes from, and making sure you use Wise according to its policies.

OFFICIAL Wise says it never asks for your password, PIN, card CVV or one-time password by email, text or phone, and never asks you to move money to help an investigation.

OFFICIAL While an account is suspended you cannot add money, receive money, or pay bills by Direct Debit.

OFFICIAL Wise says the account stays suspended until it receives and verifies your response to its questions.

OFFICIAL If you feel there has been a misunderstanding, you can appeal the decision.